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 Blackboard IM - First Time Users 

Get started by completing the steps outlined below: 

STEP 1 Check System Requirements: 

Make sure that your system is compatible with Blackboard IM 


STEP 2 – Information and Training Pages: 

Want to know more about Blackboard IM?  Below you will find links to our Admin Guide, User guide and articles that will help you better understand the product and how to get started using it. 

Frequently Asked Blackboard IM Questions: 

·        What is Blackboard IM? 

·        How do I create a Blackboard IM Account? 

·        How do I link my Blackboard IM Account to my CMS? 



 Blackboard IM Admin Guide 


Blackboard IM User Guide 

View Supporting Documents at: 



STEP 3 - Download and Install Blackboard IM: 

You can download and install the Blackboard IM client after creating your Blackboard IM account.  For more information on how to download and install the Blackboard IM client please click here.   

STEP 4 – View our Support Portal: 

Additional information is also available through our Support Portal. You will be able to access articles on Best Practices, How to…, Errors and Messages and more. If the question you are looking for is not answered you can always submit a ticket to our Support team through our portal. 





General Computer Tips

  1. Blackboard Collaborate - I lost my password, what do I do? 
  2. Blackboard Collaborate Products - How do I provide product feedback or suggested feature enhancements?
  3. How do I show all my hidden folders and files in Windows?
  4. MAC - How do I clear Java cache in Java version 7? 
  5. Mozilla Firefox - Java plugin is disabled for Java version 6 update 30 and below as well as Java version 7 update 2 and below due to security vulnerability that is actively being exploited. 
  6. Support Portal Website - Forgot password, how do I recover?
  7. Windows - I am having difficulty uninstalling a program on my computer using the add/remove programs feature. 
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